All products which are stocked will be processed by us and sent within 24-48 hours of you placing your order and it has been paid for in full.
Any orders placed on Saturday, Sunday or public holiday will be processed within 24-48 hours of the first working day. If for any reason we are unable to meet this 24-48 hour dispatch turnaround we will contact you as soon as possible.
We use boxes for larger orders so your products come to you in a safe and professional matter. For sample orders we use courier bags. You will receive an email with a tracking code as soon as the courier has picked up your parcel.
Postage and packaging prices New Zealand:
✓ Smaller items from $7.50
This include samples, small sized tools and anti slip grips. This rate is weight and size based. If the maximum limit is exceeded, the product flat rate will automatically be charged.
✓ Products Flat Rate $12.00
✓ Free NZ Delivery on orders above $199
Our products are sent with overnight couriers but may take 2-5 working days especially to South Island and rural addresses.
Postage and packaging prices Australia:
Weight based starting at $15
Our products are sent with International Courier with a targeted delivery time of 3-10 working days.
Change of address
Once you complete your order it will automatically feed through to our warehouse. They process orders as they come through which means we can't alter an order or address when it's been confirmed.
Please make sure that you've got your shipping address up to date. For some payment options (like express payment) and if you hold an account with us this information will be pre set at checkout.
To redirect an order that has already been shipped please contact Toll on: 0800 865 569