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Please expect turnaround and shipping time to be longer than normal.
We commenced shipping on Tuesday 28 April when New Zealand moved into alert level 3. All orders are being processed in the order they came in. Our turnaround time is slightly longer than normal until our warehouse has managed to catch up. Please also note that delivery times are longer as the couriers are very busy at this time.
Thank you for the support throughout this time and for shopping even when we haven't been able to ship. That has made the difference to our business and family. We are very fortunate to have such wonderful customer base!
Our number one priority is to stay safe and we fully support the Government's plan to slow the spread of COVID-19.
What you see displayed on our website is what we currently have in stock. We are working very closely with our manufacturers in Germany and Canada. We are receiving stock as per normal but shipping times has increased. This means that we sometimes run out of stock of some items before new stock arrives.
At this stage we can still get supply of all our products. Our manufacturer has been out of Moroccan Floor tiles for some time but we are pleased to say that new stock has now been ordered and is on its way here with an ETA of July.
We ask you to please take this into consideration when you order from us. Please order everything you need for your project at the same time or there is a small risk that there may be some delays before we receive your selected model again.
Thanks for your understanding and ongoing support!
/ the Vinyl Home team
All products which are stocked will be processed by us and sent within 24-48 hours of you placing your order and it has been paid for in full. Any orders placed on Saturday, Sunday or public holiday will be processed within 24-48 hours of the first working day. If for any reason we are unable to meet this 24-48 hour dispatch turnaround we will contact you as soon as possible.
Postage & Packaging Prices New Zealand:
Products Flat Rate $8.00
Samples Flat Rate $4.00
Our Sticky Back Plastic, Static Cling Window Film, Self-adhesive 3D Tiles, Samples and Application Kit are sent with overnight couriers but may take 2-5 working days especially to South Island and rural addresses.
Postage & Packaging Prices Australia:
Products Weight based starting at $19
Samples Flat Rate $5
Our Sticky Back Plastic, Static Cling Window Film, Self-adhesive 3D Tiles and Application Kit are sent with International Courier with a targeted delivery time of 3-10 working days.
Our Samples are sent in a C5 envelope with International Air with a targeted delivery time of 3-10 working days. Tracked courier for samples to Australia is $12. Please contact us if you prefer that option.