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CHRISTMAS OPERATING HOURS
We would like to wish everyone a Merry Christmas and a Happy New DIY Year. Please read our Christmas operating hours below.
Our website will remain open throughout the entire holiday time
Our warehouse will be processing orders on the following days:
Monday 23 December
Tuesday 24 December (last courier pick up at midday)
Monday 30 December
Tuesday 31 December (last courier pick up at midday)
Monday 6 January and onwards: Normal Monday-Friday operating hours
CUSTOMER SERVICE PHONE
21 December 2019 - 19 January 2020. CLOSED
Our team will take a well deserved break and we will therefore not have our customer service phone line open during this time.
CUSTOMER SERVICE EMAIL
If you have any urgent matter during the holiday season please email us on email@example.com
Please note that we will not work normal business hours but we will screen all emails that come through and respond to you as soon as we can.
CUSTOMER SERVICE SOCIAL MEDIA
Please note that we will not work normal business hours but we will screen all messages that come through and respond to you as soon as we can.
TRACKING OF PARCELS
For all tracking of consignments please contact the courier hotline directly on 0800 865 547
Before you contact us about any product information please read our FAQ pages here:
All products which are stocked will be processed by us and sent within 24-48 hours of you placing your order and it has been paid for in full. Any orders placed on Saturday, Sunday or public holiday will be processed within 24-48 hours of the first working day. If for any reason we are unable to meet this 24-48 hour dispatch turnaround we will contact you as soon as possible.
Postage & Packaging Prices New Zealand:
Products Flat Rate $8.00
Samples Flat Rate $4.00
Our Sticky Back Plastic, Static Cling Window Film, Self-adhesive 3D Tiles, Samples and Application Kit are sent with overnight couriers but may take 2-5 working days especially to South Island and rural addresses.
Postage & Packaging Prices Australia:
Products Weight based starting at $19
Samples Flat Rate $5
Our Sticky Back Plastic, Static Cling Window Film, Self-adhesive 3D Tiles and Application Kit are sent with International Courier with a targeted delivery time of 3-10 working days.
Our Samples are sent in a C5 envelope with International Air with a targeted delivery time of 3-10 working days. Tracked courier for samples to Australia is $12. Please contact us if you prefer that option.